Dispute Management

Receive and manage payment card disputes with our API.

Our Platform API's Dispute Management service is a method for merchants and dispute vendors to receive and manage disputes, which cardholders may file with their issuing banks. Use it to create dispute test cases, respond to disputes, and get updates and further information about them.

This page provides an overview of the service and the features it supports. Subpages give instructions to create dispute data, submit a dispute response, and accept a dispute. See Dispute Management in API Reference for details on all supported operations. Use the Dispute Management Guide for a walk-through on how to handle disputes. Find relevant conventions in Dispute Conventions.


Our Dispute Management API service has the following benefits:

  • Webhook integration - Use with webhooks to automatically receive dispute cases.
  • Portal integration - Use with the Maast Manager Portal to proceed with dispute challenges and to configure a dispute vendor or merchant.

The service supports several different requests. We offer API reference for all supported requests and detailed guides for some.

We have implementations guides for the following API functions:

See Dispute Management in API Reference for the following additional functions supported by the API: